We can offer you a guarantee on all our products as detailed below:
25 Year Guarantee
- applies to Trowel & Roll and K-Rend Systems
15 Year Guarantee
- applies to spray and clear coat applied products
What is an Insurance Backed Guarantee?
An insurance backed guarantee is a policy issued by an insurance company to the owner of the property to underwrite an original guarantee provided by the installer.
It only comes into force if the customer makes a claim on the installers guarantee and the installer is no longer trading and therefore not in a position to honour the guarantee.
The insurance company then takes over responsibility for the guarantee and is obliged to honour any bone-fide claims made on that guarantee for the remainder of the term.
What is Deposit Protection Insurance?
Customers are often asked to pay a deposit when they place orders for home improvements. This is normal practice for most installation companies as this helps safeguard them against manufacturing products they probably will not be able to use elsewhere should the customer cancel the order.
However, some people find themselves having paid deposits only to discover the company ceases to trade before the installation has begun. In these cases, most times, the customer loses their deposit and is in the unfortunate position having to find another contractor and negotiate a new price and pay another deposit before the work can commence.
Using a QAA installer that has in place deposit indemnity protection can help give the customer peace of mind when handing over deposits.
How much of the deposit can the policy normally cover?
Policies will normally cover deposits paid by consumers to installers up to a maximum percentage of the total contract price. This is normally in the region of 15-25% of the contract price and often has a ceiling on the amount of cover (i.e. the maximum deposit coverage).
How long will the deposit cover last?
Deposit indemnity policies will normally last for 3 months from the date of the receipt of payment of the deposit, or until start of the works or until cancellation of the contract, whichever is the sooner.
Why do customers need an Insurance Backed Guarantee?
Thousands of contractors, large and small, cease to trade each year for a multitude of different reasons. Guarantee periods can be as long as 10 years in some industries and much can happen to any business in that time, regardless of current stature. This is particularly true in todays volatile business environment.
If your chosen installer were to cease trading you could be left with faulty goods, a guarantee of absolutely no value and a potential bill of thousands of pounds to rectify your problems.
All QAA members are obliged to issue a written guarantee to customers and can apply to use the insurance backed guarantee facilities available to members.
What can normally be covered by an Insurance Backed Guarantee?
- Workmanship by the contractor*
- Materials used by the contractor*
- Recovery of the deposit payments made to contractor (usually up to 25% of the contract value)*
- Assistance in finding a new contractor to commence the project if the original contractor fails to start*
- All of the terms provided under the contractors guarantee should they cease to trade upon completion of the project*
- Transfer of the policy to any new owner of the property provided the contractors guarantee is also transferable.*
*All of the above points are subject to the insurers master policy, the type of trade and if deposit protection is named on the insurance certificate / documentation. Any questions on these points should be directed to the insurance provider.
The Insurance Backed Guarantee is not applicable to Spray Applied or Traditional Products